**Privacy Policy**
**DZ Appliance Repair**
**Effective Date: 6/9/2023**
DZ Appliance Repair ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way. Please read this policy carefully to understand our views and practices regarding your personal data.
**1. Information We Collect**
We may collect and process the following types of personal information:
- **Personal Identifiable Information (PII):** Name, email address, phone number, and home address.
- **Service-Related Information:** Details about your appliance repair requests, service history, and customer inquiries.
- **Payment Information:** If applicable, billing details and transaction records.
- **Technical Information:** IP address, browser type, and website usage data collected via cookies and analytics tools.
**2. How We Use Your Information**
We use the collected information to:
- Provide and manage our appliance repair services.
- Communicate with you regarding appointments, services, and customer support.
- Process payments and issue invoices.
- Improve our website, services, and customer experience.
- Comply with legal and regulatory requirements.
**3. Sharing Your Information**
We do not sell or rent your personal data. However, we may share your information with:
- **Service Providers:** Third-party vendors that help us operate our business (e.g., payment processors, IT support, scheduling systems).
- **Legal Authorities:** If required by law, court orders, or legal processes to protect our rights, safety, and property.
- **Business Transfers:** In case of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
**4. Data Security**
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
**5. Your Rights and Choices**
Depending on your location, you may have the right to:
- Access, update, or delete your personal information.
- Opt out of marketing communications.
- Restrict or object to certain data processing activities.
- Request a copy of your data in a portable format.
To exercise these rights, contact us at dejuancalloway@dzrepair.com.
**6. Cookies and Tracking Technologies**
We use cookies and similar tracking technologies to enhance your browsing experience. You can modify your browser settings to refuse cookies, but this may affect website functionality.
**7. Changes to This Privacy Policy**
We may update this policy from time to time. Any changes will be posted on our website with the revised effective date.
**8. Contact Us**
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
DZ Appliance Repair
dejuancalloway@dzrepair.com
618-806-4846